StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. No. If you do report a scam, you will likely have to fill out an online form. TicketsCandys support team also handles the maintenance for you. BBB encourages consumers to. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. Checking vs. Savings Account: Which Should You Pick? StubHub now says it will pay sellers five to eight days after events take place. Ask the Community Contact Support DoNotPay makes it easier to get compensation for ticket fraud. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I'm so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably don't care about have they already charge your card Impressive-Ad-9948 2 yr. ago Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Press J to jump to the feed. Review your listing and you're done. Ticket sellers on StubHub get to set their own prices. When you reach the payout amount, you'll get a check or Paypal deposit. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. Some people prefer to spend their money on experiences rather than things. To find tickets to buy on StubHub, you can list tickets for sale. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Given everything I've read on here, this seems way too good to be true. Original review: Feb. 13, 2023. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. influencer marketing What happens if my tickets sell and I made a mistake or don't have them anymore? Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Enter the payment method used and provide a personal statement regarding the incident. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. Did you drop the chargeback? Best Mortgage Lenders for First-Time Homebuyers. They can fuck right off. European PhD: Less Respected Than U.S. PhD. Disputing a credit card charge is different . They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. But, you can have important data stolen even without those other scams. Did you find it helpful? But thats not all you can do with the app. It sounds like a successful dispute really depends on what CC you have. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. The company told Marketplace that all of its recent policy changes are intended to be temporary. (5 Scams), What Can You Do About Scams on StubHub? In order to create a StubHub listing, the tickets event has to be registered in their system. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. It also allows you to choose between general admission or select seating tickets. Can I set an alert? Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. But why is insulin so expensive in the first place? Blink 182 digital marketing This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Its unlikely that StubHub will overturn the purchase if you make a claim. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. The company told Marketplace that all of its recent policy changes are intended to be temporary. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. Which card has the best reputation for backing us up from the beginning? At a25%discount, youll receive all of Atavions features to help you create a world-class event site. Visit StubHub for a breakdown of how their fees are calculated. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. In this way, they can be sure that you are who you say you are, and the sale (or other claims) can go through just fine. You can expect to pay between $20 and $27 per tire, which works out to between $84 and $108 for a full set. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you are looking for a simple way to get a fast resolution, DoNotPay can help. Whether or not you actually get your money back is a secondary concern. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. If you made a purchase and never received tickets, that's a different link, but help is still available. DoNotPay is the world's first robot lawyer. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. According to StubHub there is no set percentage for fees . While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. According to StubHub there is no set percentage for fees. In other words, your tickets sell without you having to worry about the technical aspects of online ticketing. Select the payment schedule that works for you. The Ascent does not cover all offers on the market. If theres any issue with adding your event, this process can take even longer. Get Alerts SAVE WITH In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. Payouts delayed. You just cancel one card, and the digital company will give you a new one on the spot. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. I never even knew they sold. Anyone asking for a password has bad intentions. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. As the event holder, their services are completely free for you to use. StubHub is a secondary-market ticket exchange and resale provider. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The most common scams are covered in detail below. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. I had tickets that sold on a different platform without me knowing. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. StubHub handles the actual communication between buyer and seller. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. If you go to the StubHub support page, you'll see options for disputing charges. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. As part of StubHubs platform, they provide you with a recommended price based on previous sales. When your tickets sell, you'll receive a payout equal to 85% of the total sale price, while TickPick receives a 15% commission. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. Whenever that might be. Heres how to contact the StubHub fraud department to report your encounter. You can run into this scam just about anywhere on the internet. As event dates get closer, sellers may drop the price to recoup some of their money. If you purchased your concert tickets . sell tickets online accelevents If you want to use the Netspend phone system, you can call 1-866-387-7363. Keep the chargeback. Sometimes, events don't go off as planned. . I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. Was this answer helpful? 2023 Minnesota Public Radio. eventbee While StubHub is a legitimate company, it has a few problems. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. (4 Things). For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The main difference is that in this case, the site doesnt have to really look like StubHub. Let us email you when fresh coupons are found. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. That might sound too good to be true but trust us, it is not. Nowadays people dont think twice about reselling tickets online. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. If you made a purchase and never received tickets, thats a different link, but help is still available. Any advice? You should be fine. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. You have an e-Gift Card or Plastic Gift Card. Help us improve this article with your feedback. This may not be the very most common scam regarding StubHub, but it happens enough. Choose how to pay at Stubhub. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. Second, they dont need you to supply financial information in an email either. You will be required to list the face value of your ticket. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Bonnaroo While it lacks the seating choice feature available on StubHub, it does include general admission ticketing and excellent customer support. promote event Lets use an example where you buy tickets but they never show up. This is useful, Im considering canceling. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. They then fail to deliver any tickets to you. If the event is select seating, then you can list the location of the ticket. Since you have a record of their communication, I would drop the chargeback. Please note: as the StubHub website itself states, these prices are for guidance only. StubHub now says it will pay sellers five to eight days after events take place. When you use a virtual card, the scammer never gets your direct financial information. And if you're buying tickets, look at various sites to see which one has the best price. 3. But as those events near, they may come down in price in the absence of having a buyer. I lost my tickets. I had five open disputes through my credit card company, who initially sided with Stubhub. social media tools In fact, this card is so good that our experts even use it personally. Currently, at StubHub, you can purchase gift cards up to $1000. We don't accept cash or checks. Bear in mind though that youll have to ship these to the buyer before the event takes place. No, they didnt charge me anything yet hopefully nothing happens. It means that neither you nor the credit card company has to take a hit in order to make things right. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. You 're buying tickets, look at various sites to see which one the... Value for future use you have an e-Gift card or Plastic Gift card use the Netspend phone system you. 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